Repair & Return Policy
Product Returns - repairs & replacements
Conditions - returning products for repair or replacement
Returns are only accepted if there are fabrication errors in the product or if the product doesn’t match the item that was ordered.
We have to be notified about this on the day the product was received. We do not accept returns based on damage due to the customer’s own treatment of the product (polish, scratching due to use, water damage etc).
We accept ‘Touch Me’ organizer exchanges based on personal preferences on the condition that the sending costs (both ways) are fully paid by the customer.
Leather is a unique and diverse product which means that no two hides are the same. You can request which kind of hide you like (pebbly / smooth) and we will find the best piece for you, it is however impossible to guarantee a 100% match with a leather you have seen somewhere before.
Leather suppliers maintain a 10% variability margin within which they can operate with regards to the print and color of the leather.
This means that there is a possibility for each hide to differ slightly in those aspects. We do not accept returns based on differences within those margins.
Sending a product back for repair or replacement
1. Return address:
Van der Spek Lederwaren
3297 TB Puttershoek
Tel: +31 78 676 4777
2. Refund of sending costs
You can select the mail transportation company of your choice. We provide a refund of sending costs up to € 35,- ( $ 40,-).
If you choose a courier that is more expensive the difference in price will be at your own expense. Please email us a copy of your sending receipt. Once we receive the product back we will let you know and refund you the sending costs.
3. Sending procedure
Mark the product as a ‘repair’ and if asked for an estimated value of the product put € 20,- ( $ 25,-). This is to avoid having to pay import duties over our own products.